Making sure our customers are happy is very important to us, here are just some of the emails and letters we have received letting us know what their thoughts were about our work.
I had Matthew from JT Air Conditioning here to service our aircon unit. Just wanted to let you know how happy I am again with the great customer service and excellent workmanship. Matthew was friendly, polite and professional and he is a credit to your company.
Since I first contacted you three years ago to inquire about the initial installation, I have been impressed with you and your staff, and I have recommended you to friends and family. Thanks again for a job well done.
Just wanted to put something in writing to express our appreciation for the fantastic service you provided during yesterday’s heatwave. I was pretty much at my wit’s end, discovering an overnight electrical storm had knocked out our aircon. Temperatures were predicted to reach high 30s and I needed to keep my elderly, ailing mother comfortably cool all day or have her to admitted to hospital.
The restart instructions in the owner’s manual got me nowhere so having you willing to take my call at a ridiculously early hour was a big relief – and then to talk me through getting our system functioning well enough to get cool air pumping again, well that was pure gold.
Despite it being such a crazy day dealing with everyone else’s AC emergencies too, you were at our door by midday with a new remote to hopefully sorts things out. As it turned out, something else was at fault but it seemed doubtful replacement parts would still be available for our 15-year-old Carrier system – nevertheless, somehow you managed to source and order the required component before you headed off with a promise to return when it comes in.
So all thanks to you, we got through a dreadful day – that alone would make our investment in 15 years of annual servicing of our aircon system by JT Airconditioning seem well worthwhile. But I reckon the cherry on top was hearing that, after all that TLC every year, our system still looks brand new inside.
Janet Cook , Graceville, QLD
JT Air Conditioning Services installed a large split system air conditioning unit at my home after a recommendation from a large electrical retailer. Jeff and his team followed up this installation by offering a service and clean of our aircon units (at a modest cost). Recently, I decided to install three more Air Conditioning units at home. I priced all major electrical retailers and a local aircon company and then decided to get a price from Jeff. He gave me best price on two of the aircon units and was able to match my best price on the third unit. His installation quote was also cheaper than my other quote, and he was available for installation within five working days. Jeff's team worked non-stop on the installation. Their work was neat and they even offered to clean up after the job. I would certainly recommend you give JT Air Conditioning Services a call for a quote if you are getting Air Conditioning installed.
Geoff B, Runcorn, QLD
I just wanted to say that it was refreshing to have a tradesman actually turn up when they said they would and do a fantastic job, in what seemed to be a very short period of time. Most other people who have attended to my air conditioning problems, seem to not enjoy their job, as they have been quite rude and abrupt. I found that you were friendly and didn't make me feel like a pest for calling you out to fix my problem. Thank you and I would like to say, I will use you in the future for any further air conditioning problems and will also refer you to my friends and family.
Jan Barnes, Mundoolun Estate, QLD
JT Air Conditioning Services recently installed two new Air Conditioners for us and serviced an existing unit. I have no hesitation in recommending Jeff, a professional and very pleasant person to deal with. Thank you for a great job done and good price too.
John & Frances, Chapel Hill
I should like to take this opportunity to express in words our satisfaction in regards to the air conditioning supply & fitting to our home in this regard by Air Conditioning , Jeff Thatcher. It was installed with professionalism and pride in workmanship. My wife and I have no hesitation what so ever in recommending JT Airconditioning to other intending customers. The after care and maintenance carried out makes sure your system operates at peak efficiency.
John Gubbins, NSW
JT Air Conditioning Services have installed and maintain our air conditioners for the past 9 years. His pricing is great! I have no hesitation in recommending Jeff, to any future customers.
Yolanda Hay, Acacia Ridge, QLD
We have four air conditioners through our home, and had many problems with the original supplier, one been a shoddy re-install that they never came back to fix, Since changing to Jeff and his crew, they are all working great and he was even able to fix up their shoddy install, and they turn up on time.
Zane Yates, Willow Vale, QLD
Martin from JT Air Conditioning Services was here this morning to service two Panasonic reverse cycle units. He did a professional job and explained some of the tips to keep the unit clean. We appreciate his services and I am sure we will call him again for regular service and maintenance of these units.
Vasu & Sujatha, Eight Mile Plain, QLD
My sister and I would like to highly recommend JT Air Conditioning. The two professional tradesmen that installed our air conditioner were friendly, punctual and professional.
Jeff Thatcher and Martin Hay from JT Airconditioning Services who recently installed a 7kw Fujitsu reverse cycle inverter split system air conditioner in our home. Both Jeff and Martin were friendly and courteous making them a pleasure to deal with but importantly, I was impressed by their professional approach and high quality workmanship during the installation of our system. I have no hesitation in recommending JT Airconditioning Services to anyone requiring the purchase and installation of an air conditioner.
Paul Arscott, Oxley, QLD
I have been dealing with JT Airconditioning Services since they installed a 4 x split system air conditioning units in my house at Mansfield 11 years ago and they also carried out regular maintenance of the units. Jeff and his team recently installed another 3 split system air conditioning units in my new house at Rochedale. I choose JT Airconditioning Services as I have always found them to be price competitive and carry out their work professionally, with excellent workmanship, are always on time and easy to work with. I would have no hesitation in recommending JT Airconditioning Services to anyone who is thinking about purchasing and or installing air conditioning systems.
Bill Harrison, Rochedale, QLD
I have had dealings with Jeff and his team from JT Air Conditioning on several occasions and at all times I have been most impressed with his conduct, installation work, his work ethic & after sales service all of which were of an impeccably high standard. Jeff also displays outstanding personal integrity and most of all he puts his heart into everything he does, and he goes the extra mile to help! I have no hesitation in highly recommending Jeff and JT Air Conditioning Services to anyone.
Kathy Dickson, QLD
G'day from Kirra, Just a quick note to say "thanks" to Marty & Matt for doing a good job installing our 2 x A/C's yesterday. What a nice experience it was to have two very professional, courteous and happy tradies at our unit to install these new A/C units - well done!
Happy days — Chris and Rosemary Hillery
I would like to thank Matt & Marty for the job just completed at our house. they were on time and the install was done in a very competent manner. Even took away the old unit, and left everything neat and tidy. I would have no hesitation in recommending JT Electrical Services to anyone for any install job.
Nev & Grace, QLD
Many thanks for the great job your installer/electrician did fitting my new air conditioner and electrical work nothing was a problem he could not do enough. It can be very hard to get good trade people but with the Service I received it was a breath of fresh air keep up the good work and I will be recommending you to as many people I can.
Just wanted to say a thank you for the professional and prompt service. You came to my rescue after another air conditioning company let me down. Thank you again and we will certainly recommend and use your company again.